1. About These Terms
These Terms & Conditions ("Terms") govern your use of the website radzdesigns.com (the "Site"), operated by Radz Designs ("we," "us," "our"). By using the Site or contacting us through it, you agree to these Terms. These Terms do not, by themselves, create a client engagement or service obligation — those are governed by a separate written agreement.
2. About Radz Designs
Radz Designs is a CX and EX Optimization Studio that helps businesses improve customer experience and employee experience for sustainable growth and revenue. We improve website experiences, build AI agents to enhance CX, and analyze product-market fit for new products.
Our work includes customer journey mapping and improving customer and employee experiences by identifying gaps and friction in the journey and suggesting or implementing strategies to reduce system inefficiencies. The end goal is to help businesses reduce costs, improve customer retention, and create better experiences at every stage of the journey.
3. Use of the Site
- You agree to use the Site only for lawful purposes.
- You will not attempt to interfere with the Site's normal operation, security, or availability.
- Content on the Site (text, graphics, framework descriptions, and materials) is owned by Radz Designs or its licensors and may not be copied or reused without permission, except as needed for normal browsing.
4. Inquiries and Outreach
If you contact us, or if we contact you, through the Site, email, or LinkedIn regarding our services, any resulting engagement is only formed once both parties sign a separate services agreement. Nothing on the Site or in preliminary communications constitutes a binding offer of services.
5. Scope of Website Content
Content on the Site reflects Radz Designs' professional expertise, research, methodologies, frameworks, analyses, and industry perspectives. Nothing on the Site constitutes legal, tax, accounting, investment, or financial advice, and information relating to such matters should not be treated as a substitute for advice from a qualified professional in the relevant field.
6. Intellectual Property
Frameworks, methodologies, and materials developed by Radz Designs remain our intellectual property unless otherwise agreed in a signed client contract. Client-specific deliverables and their ownership will be defined in that contract.
7. Third-Party Tools and Links
The Site may use third-party tools (such as Google Analytics and Microsoft Clarity) or link to third-party sites. We are not responsible for the content, policies, or practices of third-party sites.
8. Disclaimer of Warranties
The Site and its content are provided "as is" without warranties of any kind, express or implied, to the fullest extent permitted by law.
9. Limitation of Liability
To the fullest extent permitted by law, Radz Designs will not be liable for any indirect, incidental, or consequential damages arising from your use of the Site. This limitation does not apply to obligations undertaken in a separate signed client services agreement, which will contain its own liability terms.
10. Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which Radz Designs is established. Nothing in these Terms limits any rights or protections that apply to you under mandatory laws applicable to your location.
11. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated Terms.
12. Contact Us
Questions about these Terms can be directed to sj@radzdesigns.com or through our website at radzdesigns.com.